If your training materials seem overwhelming to your event volunteers, consider offering your next training session in little bites -- like a snack. After all, everybody loves snacks: They're quick and easy, they hit the spot, and they're fun to eat. So why not transform that four-hour training session into something a little easier to swallow? Here are six tips on how to make your event volunteer training materials "snackable".
1. Make training accessible online. This can be done in a number of ways. Have video tutorials available (like this volunteer hospitality video here!), as well as powerpoints, testimonials and short quizzes to test how much the trainee has learned.
2. Have face-to-face training options available. Everybody's learning style is different, even for those who have been brought up with technology. Offer in-person training for everyone -- for those who don't feel comfortable training online, as well as for those who would like or need the extra reinforcement.
3. Provide a centralized location where volunteers pick up training materials or important equipment. Preferably, you would use the same general vicinity as the future event, to avoid confusion and to get volunteers connected with the event location. And having print materials available for pickup is another way to balance on-line training with real-time communication.
4. Incorporate enticing visuals into your training materials. For example, use a tool like Canva to create cool pamphlets and infographics. Its visuals are great for print and online materials. Or, even better, download a pre-made volunteer training guide.
5. Be concise. By offering your training in yummy, "bite-size" snacks, you'll have a good chance at keeping everyone's attention. Be brief in all communications, from face-to-face training to online tutorials.
6. Use a volunteer management tool to share important documents. Standardize the communication tool used for the event so that regular staff and volunteers use the same platform to access stored event information. Then, have a real-time training session that doubles as a mixer, where everyone meets each other and learns to use the tool. And offer ice-breaker activities at the training, so that people associate using the tool with a positive social experience. Lastly, it's not a bad idea to offer real snacks as well at the training session. That way, everybody leaves the training with a pleasant taste of what's to come.
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