As you gear up to help get your volunteers in order, here are 4 more important elements to include in your volunteer orientation meeting! If you haven't read part 1 yet, be sure to check it out here!
6. Policies and Dress Code
Let your volunteers be your brand ambassadors! Include requirements for attendance, safety procedures, dress code, and any other policies you plan to enforce. And don't feel shy about implementing a requirement for uniforms. In fact, take advantage of the opportunity for volunteers to advertise your logo on t-shirts or other wearable swag. In essence, this section of the meeting is your chance to let volunteers know what public image is expected of them -- such as punctuality, appearance, customer service, and demeanor, or any other feature which you want to associate with your brand.
7. Questions, Concerns, and Feedback
Today's volunteers are looking for online ways to answer questions, express concerns, and give instant feedback. The dusty suggestion box of yesteryear will be viewed as a rare and curious item to most of today's younger volunteers, who will be expecting instant messaging to communicate with their team leader, an online forum to get advice from veteran volunteers, or an opportunity on your web and/or social media page to share their ideas and experiences. You'll also want to provide online evaluation tools where they can express their satisfaction levels regarding orientation, training, and the event itself.
8. Additional Resources
Provide online access to information that addresses general questions your volunteers will have. By letting your team know where to look during your orientation, you'll save a lot of time during the main event. Here is some fundamental information which all your volunteers need to know before the event:
- Mission statement
- Safety procedures
- Policies on self-scheduling and changing shifts
- Online training
- Important dates and deadlines
- Awards and recognition opportunities
9. Wrap up with a thank you and concrete incentives
Don't forget to thank your volunteers for attending the orientation. You may want to give all attendees access to an online coupon for coffee or for another treat as a token of your appreciation for attending. And be sure to close the meeting with information that leaves them looking forward to what comes next. For example, their next step may be to complete their online training and receive that cool t-shirt which they'll wear proudly on event day.
To help you accomplish all these things and more, use InitLive, the all-in-one event volunteer management tool. With InitLive, all event resources, policies, scheduling, general information, and points of contact are stored and accessible. You'll cut down on back-and-forth communications, no-shows, and under-trained or disengaged volunteers. And with all information for the expected and unexpected kept online, you'll be able to focus on running a smooth, efficient, and enjoyable event.
For more information on creating amazing events through exceptional volunteer management, check out our resource page!