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InitLive

Feb 7, 2018 9:10:00 AM by InitLive

Why Collecting Data From Staff & Volunteers Is Valuable

Volunteer Management, Event Technology, Event Management Software

Event technology is always providing us with invaluable long term insights on how we plan and run events. Collecting event data on your staff and volunteers, through an event management tool like InitLive, allows you to fully understand the pool of people working at your events. This can lead you to make informed decisions in all areas of the planning process, and who doesn't love that?! Here are different types of event staff and volunteer data which will help you make more meaningful decisions and add value to your event planning:

1. AVAILIBILITY & WORK HISTORY DATA

This data is extremely valuable to the scheduling process. Not only will having access to volunteers availibility data save you time, but it will also allow you to find holes in your schedule that need filling. It is also valuable to have access to your volunteers' work history from the very beginning of their involvement with your events. Referring to this information will help you identify the volunteer's experience and strengths. You can then place them in the areas where the will perform best, or even promote them to event supervisor status. 

2. TRACKING INTERACTIONS 

You may be thinking...stalker much? But having access to event communications data between volunteers and managers will allow you to evaluate interactions, see if the tool is effective, and create personas based upon their behaviors. In addition, this data can help you identify common communication pitfalls between staff. This will give you continued input on where your volunteers strengths lie and which areas to place them during the event.

3. CHECK-IN/NO-SHOW

Accountability is key! Each volunteer is accountable for showing up on time. Being able to use your tool to track your team members' arrival data will allow you to identify who is showing up and, of those, who is being punctual. This data is valuable to have in order to give you an idea of whether it is favorable to retain them.

4. SUPERVISOR INPUT 

By collecting and storing supervisor's evaluations of your volunteers on your event communications tool, you will gain deeper insight into the effectiveness of your volunteer training. This data could be accumulated through formal evaluation forms disseminated to supervisors on your mobile tool, or by informal, periodic write-ups of supervisor's observations. Either way, you'll have a digital record over time of each team member's performance. 

FINAL WORDS

The long-term benefits of collecting data on event staff and volunteers are ten-fold! Once you have your data collected and stored, you'll find that over time there will be some advantages that you don't want to miss out on:

  • Using data for making important decisions: You'll be able to include all these different types of data for making major decisions such as providing rewards, recognition, and bonuses. In the worst case scenario, you may eventually be faced with deciding which volunteers need to be removed from your database.
  • Reducing volunteer turnover: Lastly, by using the data for optimum placement, you will ensure your volunteers have a rewarding experience at your event. The result (...and what every volunteer manager strives to attain): Less volunteer turnover -- and a high return on your volunteer investment.

For more resources & help with where to begin once you've collected your data, download our free ebook below!   

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