<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=2202563400070602&amp;ev=PageView&amp;noscript=1">

What's New?

Your hub for InitLive news, product updates & more!

What's New?

Your hub for InitLive news, product updates & more!

InitLive-new-featuresImagine a mission control board for event producers, their staff, and their extensive list of upcoming events - where you can deploy select staff/volunteers from your database across countless events and where you can view dashboard insights on your recruitment progress. Now stop imagining because... it's here! The new Organization Portal just had a massive facelift! Here are some of the features and functionalities you won't want to miss!

AddStaff2.png1) A CRM for your Organization's entire staff database

Have staff and volunteers who you plan to schedule out across several events throughout the year? Upload your staff database to the new Organization Portal or have staff sign-up through your Organization registration page. With this process, your staff will be thrilled that they only need to register once, no matter how many events they plan/hope to be a part of. Less steps for them, and best of all, more control for you!

Dash2.png2) Dashboard insights into your progress

We understand. When you have a ton of events to manage, it can be dizzying to monitor the status of each one. Using the new Organization Portal, you can access a dashboard to view how many staff you have - within your organization, and within each of your events. From here, you can also see at a glance how many events are live, upcoming, and past - as well as your InitLive inventory, so that you can always keep track.

AddStaff.png3) Bulk actions across multiple events

From the Organization portal, adding staff/volunteers across multiple events is easy using the bulk actions tool! Use InitLive's advanced filtering options to find the staff you need and, with only a couple clicks, you'll be able to add those staff to as many events as you like.

What are you waiting for? Go log in and check this new portal out, or watch a demo to see how you can deploy staff to your year's worth of events in a matter of minutes!

Don't forget to subscribe to our blog for regular updates relating to event planning and volunteer management. 

Topics: Volunteer Management, Volunteer/Staff Recruitment, Event Tech, InitLive, Event Planning, Event Technology, Event Management

CEO1.pngHave you ever been so excited, you nearly hyperventilated? We hope you have because it’s a pretty great feeling. Allow us to explain why so that you can share some of this joy with us.

The past few months have been full of great updates: including 50+ product updates, 3 new partnerships, disaster relief outreach projects, and 3 new languages, to name a few. There has been tremendous growth in the company - InitLive’s user-base has increased by 157%, the number of events run using InitLive software has increased by 80%, and the product is being used by 26 countries and counting. Why does this have us so excited? Because we’re determined to serve our customers - YOU! - in the best way possible, and with every new update, we’re getting closer.

This leads us to our newest announcement...

The InitLive family is growing! 

We would like to introduce you to Chris Courneya, a talented leader who has tons of experience in streamlining company processes to optimize for growth. Chris has been appointed as our new CEO! With his leadership he intends to implement speedy product development, build key partnerships and so much more - with the end goal of empowering our customers.

When introduced to the team, Chris’ enthusiasm for the company’s current state was indicative that he would be a perfect fit for taking InitLive to the next level. “It did not take long to be impressed with the InitLive product and team,” said Chris. “They have created a valuable software platform and a loyal customer community, and the opportunities to continue adding value for current and future customers are very significant. I am eager to join the team and help plot the course to even greater growth and success for all involved.”

What’s Debbie up to now? We’re glad you asked! She will be taking the lead on Strategy for the company. Commenting on this transition, Debbie said: “InitLive is poised for something big. I can feel it. And, Chris does too. I firmly believe his expertise is going to help us get there.”

For more details on our CEO announcement, please check out our press release here!

Topics: Volunteer Management, InitLive, Event Technology

recap3.pngSummaries are great - especially when they’re packed with helpful updates that make event planning easier (and better). So, without further ado, here are InitLive’s top staff and volunteer management tool updates for 2017:


1) Registration Pages that Highlight Your Event Brand

This year, we were pleased to introduce customizable registration pages. As part of the recruitment phase, event organizers can use InitLive’s foolproof editor for uploading their own profile photo and cover image to their registration page - a simple, yet powerful way to convey event personality/brand to onlooking volunteers.

Recap & CEO Annoucement (1).png


2) Ask Your Volunteers Anything! (& A Custom Sign-up Process)

With this update came more flexibility than ever before for staff and volunteer recruitment. Event managers can now set-up and customize all of the questions within a registration form - asking anything from t-shirt size to dietary restrictions to availability and more. This registration form can be used as an application for an event or as a gateway to shift sign ups.


3) “Did we just become best friends?!” 

This year, we partnered with three great companies. This has opened doors to further product integrations and enhancements in order to meet the expanding market and customer needs.


4) Your On-Site Assistant is Getting Smarter Every Day!

2017 was a great year for the InitLive event day app. A brand new dashboard was created for Supervisors and for Check-in administrators to easily check-in-and-out staff. Shift titles and role descriptions became visible to staff and managers for increased visibility and accountability. AND, event managers can now access all custom question data on their volunteers directly from the app.


5) Disaster Relief Efforts

This past summer, we were honored to support thousands of volunteers helping with Hurricane Harvey and Irma relief efforts through the use of InitLive’s web and mobile app. 


6) Lightning-fast Load Times

This was a year of optimization for data-loading times. No matter how large your staff list is, no matter what report you need to export, and no matter how much data you copy over, our developers made a series of updates to make page-load times as quick as possible to help you maintain a Speedy Gonzales planning pace.


7) Messaging Improvements for Even Better On-Site Communication

Once it’s showtime, communication becomes more important than ever before. InitLive’s messaging and notification functions had some facelifts to help optimize this area! Via the app, all users can quickly reply to messages sent to them, staff can message managers/multiple people, and managers can broadcast to entire shifts or filtered staff lists.


8) Find Exactly What You’re Looking For With Advanced Filtering

InitLive Registration Forms got way more powerful. Now, every time you create a custom question on the Registration Form, a custom filter "auto-magically" appears on your staff list to help you find/filter through that information easily. Filter by t-shirt size, dietary restrictions, availability and more - the sky’s the limit!

Recap & CEO Annoucement (2).png


9) Bulk Actions for Faster Scheduling

We know how precious and limited your time can be. That’s why we were pleased to give you even faster ways to set your event up in InitLive. 2017 presented ‘Bulk Actions’: Select specific staff from our staff list or ‘select all’, and add roles and qualifications in bulk. 

Cheers to another great year and many more to come! 🍻

Don't forget to subscribe to our blog for regular updates relating to event planning and volunteer management. 

Topics: Volunteer Management, Volunteer/Staff Recruitment, Event Tech, InitLive, Event Planning, Event Technology, Event Management

Feature Release - Filtering and Bulk editing.png

Raindrops on roses, and whiskers on kittens.
Innovative technology and customer-driven enhancements. 
Staff lists that filter by t-shirt size and more...
These are a few of our favorite things!


InitLive's new advanced filtering options and bulk action functionality will have you singing by the end of this post!

CustomFilters.png1) Never Before Seen Filtering Technology

InitLive Registration Forms just got way more powerful! Why? Because, now, every time you create a custom question on the Registration Form, a custom filter "auto-magically" appears on your staff list to help you find/filter through that information easily. For example, should you create an "Availability" question for your volunteers to fill out, you will now be able to filter to see which staff checked off specific time slots directly within the InitLive portal. 


Filters Based on Question Types

InitLive's new advanced filtering technology supports all question types within your Registration form. Whether you're using drop-down questions, multi-select, date pickers or photo/document uploads, our filters allow you to find the responses you're looking for.

Drill Down Your Filtering By Sub-Questions

Just when you thought you might be able to stump our filtering features, you didn't! 😂  InitLive's new filtering allows you to drill-down on questions that have sub-questions (i.e. Question: Are you available on Day 1? Sub-Question: If so, which time slot?). In just one click, filter by this sub-question to see which staff are available during specific time slots on Day 1. 

2) Bulk Actions for Lightning-Fast Scheduling

Setting up your staff and communicating just got lightning-fast! Whether you've filtered your staff list or not, select multiple (or all) staff to perform a variety of bulk actions.

Add / Remove Roles in Bulk

Select multiple staff and assign any number of Roles to those staff.

Add / Remove Qualifications in Bulk

You guessed it! Select multiple staff and assign any number of Qualifications to those staff.


Bulk Add / Remove Roles to Shifts

Apply all the necessary Roles to your shifts in just a few clicks!



3) Access All Custom Question Data from the Mobile App

No matter how many custom questions you've created, access all of this valuable volunteer data from the app on event day! 


When t-shirt orders are due,
When the some staff have allergies,
When you want to assign Roles to those who are an undergrad...
Simply remember these favorite things and then you won't feel so bad! 😄 

For a personalized demonstration of these features and more, get a demo!

Watch a Demo


Topics: Volunteer Management, Event Technology

InitLive-improvementsAs a season of festivities approaches, we want nothing more than to see our customers smile. The InitLive team has been working hard to deliver tons of new improvements to do just that! 😊

So in between attending holiday parties and snacking on gingerbread, be sure to pop into your InitLive account to see all of our fun face lifts.


Filter-by-roles.png1) OMG it's here!👏  Filter Your Event Schedule by Role

Want to see (and edit) all of your shifts when bartenders are working? What about your set up and tear down crew? Supervisors? No matter what shifts you're looking for, we've got you covered with our new filter schedule by role feature. Get ready for some huge time savings with this one!

2) Assign Roles & Qualifications More Efficiently

We've refreshed the lay-out for staff roles and qualifications to make staff visibility and set-up more convenient than ever before. As you click into each role or qualification, you'll see a beautiful lay-out containing an editable description, settings, and list of assigned staff. Need to edit the staff assigned to these roles/quals in bulk? Use the search bar to find who you're looking for or 'select all' to make those edits quickly.

3) For Lightning-Fast Page Load Times ⚡

Large-scale events contain a lot of data and that can mean longer load times. That's why we've made your event staff lists, organization staff lists, and schedules load lightning fast using pagination! So, the next time you're working with a list of 2000 volunteers, you can adjust whether you see 10 contacts at a time, 25, or all the way up to 100!


Shift Titles

4) Why You'll Love the Calendar View (Even More!) 😍

Let's face it, as event planners, it's hard not to love a good looking calendar. The InitLive calendar just got even more lovable with the ability to add Shift Titles to each of your color-coded shifts. Pretty colors + extremely useful information = event planning bliss!


Easy Image Cropping

5) A No-Fuss, Plug & Play Crop Tool For Branding Your Event

We wanted to make branding as easy as possible for your InitLive profile. That's why we decided that you should be able to upload photos (of any size, aspect ratio, etc.) without any fuss. Now, InitLive does all the resizing for you and then you have the option to crop your image the way you like it. Hooray for plug and play!



6) Access Staff Profiles No Matter Where You Are In The System

Gone are the days when you could only access Staff Profiles from the Staff List Tab. Now, whenever you see staff listed as part of a role, qualification, or shift, you can click their name to see more details. 



All in all, we hope these features make you smile and that you have an upcoming season that's merry and bright.

🎄 🍴 ⛄ 🎁 ❄ 🎅 👪 🎶 🔔 👧 👦 🌟

Want to see more?

Watch a Demo


Industry leading live event management software company, Marcato Digital Solutions, teams with volunteer management software and app, InitLive. The partnership is providing a 10% discount to new accounts.

“We’re incredibly passionate about serving event organizers with cutting-edge technology that will produce bigger, better, and safer events. That’s why we couldn’t be happier to be working with the Marcato team to achieve just that,” said Victoria McGlone, InitLive’s Director of Global Sales.

Both Canadian companies currently share one client, the Edmonton Heritage Festival. “Combining Marcato’s event management tools with InitLive’s real-time communication system is giving event organizers everything they need to plan their festival. We are beyond excited to grow this partnership,” said Natasha Hillier, Marcato’s Chief Operations Officer.

Marcato key features:

  • Talent Management & Show Scheduling - Manage an event’s artists or talent. From first submissions to final payments. 
  • Content Management - Automatically keep all of talent lineups, showtimes, venue info, bios up-to-date across all major content platforms, including website and mobile app. 
  • Credential, Production, Asset & Catering Management

InitLive key features:

  • Volunteer Registration & Signup - Save time recruiting using InitLive’s fully customizable registration process.
  • Smart Communication - As shift assignments are made or changed, all applicable staff will be automatically notified and reminded.
  • Real-time Updates - Have full visibility over day-of event operations using InitLive’s mobile app.

Marcato Digital Solutions is a Canadian company that specializes in the creation and development of web-based management solutions designed to maximize efficiency in the live event industry. Since 2008, it has been used in over 25 countries around the world by festivals including Coachella, Osheaga, Bonnaroo, Outside Lands, Iceland Airwaves, Greenbelt, HebCelt Festival, Eurosonic Noorderslag, Festival No. 6, and c/o Pop.  

InitLive was founded in 2013 by Debbie & Melissa Pinard, a mother-daughter duo. Between using tools like spreadsheets, walkie-talkies, and simply running around on-site, Melissa and Debbie knew there had to be a better way. InitLive is the only company that equips event managers, event staff and volunteers with both a comprehensive scheduling service and a real-time communication system. The hard work of the company has resulted in numerous industry awards, four granted patents, and a rapidly growing customer base around the world.


Interested in partnering with InitLive? 

Visit our partnership page


Topics: Partnerships

Custom Registration Forms - Volunteer ManagementInitLive’s new signup process gives event managers the power to screen staff and volunteers via custom questions during the recruitment process. Now, managers can publish a form to their event signup page with an unlimited number of questions and collect responses. This new process not only saves time by reducing the number of communication touchpoints and follow-ups for managers to make, but also provides staff & volunteers a convenient and easy way to signup!

DividerLineShadow.pngWhat Managers Will See:
A Customizable Recruitment Process


Recruitment Using Custom Questions

Use Custom Questions to collect event-specific data. For example, ask about preferred shift times/availability, preferred roles, t-shirt size, if accommodations are required, dietary preferences, what language(s) they speak, allow group signup, etc.- the sky's the limit! Curious to see what your staff will see? Preview your signup page anytime.



Open or Close Event Registration

Configure your signup workflow according to your event needs:

1) Closed Registration State: When you're not yet ready for the floodgates to open and start having people sign up for your event, keep your registration closed. Customize the messaging on your signup page to let people know when registration will be open. You can also use the closed state to manually add specific staff before allowing everyone else to sign up.

2) Open Registation State: Woohoo! The floodgates are open! Volunteers will be able to visit your event signup page and submit their required information. From there, you can choose to allow registrants to select their roles & shift times immediately after filling out the registration form, thus enabling self-signup OR you can block this step (ie. if you want to approve applicants first and/or if you want to manually schedule people).



Collect & Organize Responses

This is where the magic really begins! As you receive form responses from your staff and volunteers, you can use that data however you like! Access responses through individual staff profiles, or, export the responses to .CSV for other uses. Use this valuable volunteer information to help you schedule your event volunteers quickly and efficiently, and to document your volunteer needs (i.e. # of t-shirts to order for each size). 


DividerLineShadow.pngWhat Staff/Volunteers Will See:
A Custom Event Signup Page


Get ready to "wow" your staff and volunteers with a personalized event signup page. Now, when you share your event recruitment link, staff are taken to a customized, mobile-friendly, webpage where they are guided through an intuitive signup process.

Customize Your Event Signup Page By...

  • Inserting custom instructions, descriptions & thank you messages for your staff
  • Representing your event brand by setting a unique cover photo & event logo
  • Including custom registration questions for your staff to complete
  • Changing the order of your questions (drag & drop)
  • Requiring answers for specific questions
  • Representing your event brand by setting a unique cover photo & event logo


We know how important it is to make a great first impression to your staff and volunteers. That's why we're excited to be offering a signup process that is simple, intuitive, attractive, and memorable.

Want to see more?

Watch a Demo

With the influx of natural disasters in the past couple months - hurricanes, floods, etc. -InitLive has been reaching out to help. After Hurricane Harvey hit, InitLive partnered with Keller Williams to coordinate over 3,500 of their volunteers for Texas flood relief. Within minutes of opening registration and sharing a sign-up link, thousands of people were signing up for roles and shifts. After signing up, these volunteers knew where they needed to be, when to get there, and what they would be doing. Once on-site, all staff could check-in via the InitLive mobile app, indicating to the volunteer managers the attendance rate for each shift. Whenever new supply shipments came in, the managers could also broadcast that information to all applicable teams. Likewise, when supplies were needed, volunteers could notify their supervisors no matter where they were on-site. To learn more about these efforts, visit our news article here or watch the interview below.
InitLive-disaster-relief-effortsFacilitating disaster relief efforts is a massive undertaking - not only do you have to plan logistics, you need to recruit helpers, tell them what to do, and how to do it - all while getting everything done as soon as possible. That's where InitLive comes in. With a volunteer management software, scheduling and recruiting thousands of helpers suddenly becomes simple and much more efficient. The same is true with on-site communication - you and your operations team can easily communicate with any number of volunteers via email and text message, and those volunteers can easily communicate back. Disaster relief, by its nature, is hard to plan ahead for. That's why it's important to have a tool that allows you to make spontaneous plans and alert your team. 

The entire team at InitLive believes in helping people over profits and, as part of that, we're prepared to offer our software at heavily discounted rates. Our goal is to help disaster relief coordinators make the biggest impact possible as they diligently help those in need.

Are you being affected by a recent disaster? InitLive would like to help!
Contact us via our form or contact Victoria.McGlone@initlive.com directly.

Contact Us


Topics: disaster relief

2017 InitLive Summer UpdatesExperience improvements that help event managers and staff increase productivity. 



Post Event Messaging

You can now thank your staff after the event is over! Send email messages post-event to your staff using the "Send Message" Action on the Staff List.



Organization Level Database

Keep a record of all staff recruited for your event at the Organization Level. If a Staff has been recruited or removed from your event, their information will still be stored under “My Organizations”.




New Check-In Dashboard
Check-In Administrators have a brand new dashboard! Check-In Administrators can easily check in-and-out staff from the new Staff List Tile.


Contact Tile Makeover
Staff have a new, more intuitive contact tile. Depending on the Manager’s permissions, Staff can quickly message their Event Manager, Supervisor, and upcoming Shift Supervisors. 

Other General Improvements

  • Shift Titles and Role Descriptions are now visible to Staff and Managers throughout the web & mobile apps
  • Quickly unschedule Staff from their Profile Popup on the Web
  • We’ve added ‘Copy Event’ to our Professional Services
  • Helper question marks available throughout the web to help users with onboarding
  • General Messaging Improvements for Event Managers and Staff when Shifts are updated, edited, etc during a Live Event
  • Enhanced security for InitLive Services
  • General stability improvements on the web
  • Optimized Filtering on the web & mobile apps
  • General speed improvements made to the ‘Copy from Previous Events’ features

InitLive-2016-features-1.pngThe holidays are right around the corner. What better time to reflect on all of the excitement we’ve had at InitLive this past year?

It’s been another big year of updates, new features, and improvements thanks to all of the wonderful event profs using InitLive and sharing their input and ideas with us. We can’t thank you enough!

Waiver Management


In April we added the option to include a custom waiver to your event! Waiver management helps ensure that all staff and volunteers have accepted your terms before they are able to access your event.

Smart Filters
August saw the addition of smart filtering on your Staff List from the InitLive web platform. Take it a step further by using the “Take Action” button to export a report, send a message, and more.

Internal Notes & Star Ratings


Beginning in September, Event Managers, Shift Supervisors, and Check-in Administrators were able to track staff and volunteer performance using Internal Notes and Star Ratings.

Copy & Move Shifts
The biggest, best, and most exciting feature was released this month! In early December we announced that Event Managers can now save even more time by taking bulk actions from the Schedule tab, including copying shifts across multiple event days.

Other Key Improvements:
InitLive is constantly working to make managing your event staff and volunteers a breeze. Other highlights from the year include:

  • En Francais! We’ve localized InitLive and now offer both the web and mobile app entirely in French.

  • Event Documents - Upload important files to your InitLive event to give the whole team easy access on the go!

  • Send an In-App Message to communicate with staff and volunteers one-to-one.

  • The Organization Staff List lets you keep a comprehensive database of all of the volunteers in your Organization.

  • Shift Supervisors gained access to more in-app features with the new Shift Supervisor Dashboard!


What will the new year bring?

We aren’t slowing down in 2017. We have big plans for the new year and will continue to update you with improvements and additions to the InitLive system. Thank you for making 2016 so wonderful!

To view a more comprehensive list of InitLive features, check out our features page!

Be the first to know about product updates!

Recent Posts