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InitLive Support 

Our team is dedicated to helping our customers meet their goals. 

 

Get Up & Running This Week!

 Getting started is simple with InitLive. Our five-star rated customer success team is dedicated to ensuring your organization is set up for success from day one. 

 

1 

GET ONBOARDED

 

Receive access to online training & work with your designated customer success coach to ensure a smooth transition. 

2 

SET THINGS UP
 

Build out your programs, events, & schedules and connect your back-office tools. 

 

3 

GO LIVE!
 

Invite volunteers to get started and start running your operations. 

 

 

You Come First 

 

Your success is important to us. At InitLive, we strive to make sure every customer receives quality support and optimal value from the system.

 

Watch the video to learn more about the support and training service available to all InitLive customers. 

 

 

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Standard Support 

 

Our team is ready to help you and your team every step of the way. All customers have access to online training for their administrators and volunteers.

 

Available Services Include

  Basic Hours of Support: 9am-5pm, Monday-Friday, EST

  Company Support Line
  LiveChat Support 
  Email Support
  Public Knowledge Base 
Online Learning Academy 

Brendan [our customer success coach] has been amazing in helping out with getting our InitLive system up and running. I feel he has gone above and beyond to assist me.

 

Justin Bettcher
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Need Additional Support? 

For those requiring additional support, InitLive has you covered. Customers can upgrade their support plan to our premium offering, access our public knowledge base, and online learning academy. 

 

Premium Support Package

Upgrade your support package and work with a designated customer success coach to help you and your team get familiar with using the InitLive platform, and have access to our after-hours emergency support line.

LEARN MORE

Online Learning Academy 

This comprehensive learning platform offers self-paced training courses on all aspects of InitLive’s volunteer management solution. Online volunteer training can also be shared with your volunteers to maximize their experience.

TAKE ME THERE

Public Knowledge Base  

Whether you are an administrator or a volunteer trying to learn the InitLive system, this FAQ help center will guide you through everything you need to know. 

TAKE ME THERE

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