Prior to using InitLive, Matt Schlake, Director of Events at IPSC, and his team managed and scheduled the annual tournament using spreadsheets and SignUpGenius. "When teams signed up to join the organization they agree to do 'x' number of volunteer hours per child, we tracked hours manually by printing spreadsheets,” said Matt. Using these tools, they didn't have the data they needed to track staff and communicate quickly. “Going through databases, searching for things and trying to match phone numbers to move people around was costing a lot of time and effort.” Matt admitted that the lack of visibility and a tedious communication process was stressful and inefficient
When miscommunications and delays happened, it also contributed to volunteer frustration. "Volunteers showing up to the wrong site would have us having to play phone tag with each other from site to site,” said Matt. This made volunteers feel like their time was wasted.