Thorough, friendly & dependable
Your success is important to us. At InitLive, we strive to make sure every customer receives quality support and optimal value from the system. Your designated Customer Success Rep will always greet you with a friendly face and be available to answer any of your questions.
All users have free access to training videos, an FAQ Help Center and LiveChat support (9am-5pm, Monday-Friday, EST). For those requiring additional support, InitLive also offers a Premium Support Package.
We’ll make sure that your transition to InitLive goes as smoothly as possible. Your designated customer success coach will guide you through your event set up and make sure you’re comfortable. Import your previous data via CSV. If there is certain data that you don't want to manually input into the system, we can do it for an additional fee! Contact us for custom pricing.
If you have trouble saying goodbye to your paper copies on event day, InitLive allows you to export your data. InitLive also provides a special Event Package that organizes your data in a neat package that you can download to help you manage on event day.
The staff experience has been designed for simple use. To make sure your staff