How do you manage over 95 staff members, over 415 shifts, and over 2000 working hours for an event? Sheri Piecuch Vyfvinkel, Volunteer Manager for the Academy of Country Music, had this very question for organizing the ACM Awards in 2019. Difficulties in communication had frequently caused her stress; she simply had too much to manage for what tools she had. She described her situation as "a puzzle that the pieces keep moving" - but somehow, she managed to improve communications for the 2019 ACM Awards. How?